Subject. This article discusses the role of artificial intelligence technologies in optimizing business processes. Objectives. The article aims to develop a set of measures to develop the competencies necessary for a manager to work with artificial intelligence systems. Methods. For the study, I used a comparative analysis. Results. The article finds that the main attention should be paid to the problems that impede the optimization of the management system in Russia. To solve these problems, it is necessary to improve educational training programmes in specialties related to management. Conclusions. The introduction of artificial intelligence technologies presents a challenge for managers, but it also opens up new opportunities to optimize business processes and achieve success. Managers who have the skills to work with an AI system are able to adapt to a rapidly changing environment and make ethically sound decisions.
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